TECH

AI hallucinations are making entitled customers even worse

The Verge · Fri, 02 Oct 2026 12:00:00 GMT

Madison, a server in New York City, greets every table by asking about each diner's allergies. Lately, there have been some close calls. "Sometimes people will tell me they have a shellfish allergy, and I'll come back, and they won't ask me any questions," says Madison, who asked

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